Customer Care
DeltaValve is committed to providing superior customer service to our valued customers worldwide. Our Customer Care Program has been established to create a variety of resources and ways to reach DeltaValve for service, support, and product information. This is includes our User Workshop program, a 24/7 live-support Hotline & Problem/service request system; and our Customer Care Service Portal.
Available to DeltaValve customers and their associated engineering support organizations, the service portal provides 24 hour access to growing library of engineering resource material, product guides, and service information. The portal also features refinery-specific information regarding DeltaValve products at your site.
Current and future features include:
- Site Audits: expert advice and photos on improving operations at your installation
- Operations and Maintenance Manuals: with updates as they become available
- DeltaValve documentation library: download a complete set of reference documents for equipment at your site
- Service and TechTIPS®: "how to" tips, improving service life of your equipment
- User's Workshop archive: check out previous topics and presentations
- Spare-parts online ordering: find and order the right part, right away!
- FAQ and Lessons Learned best practices and applications
- A maintenance FORUM: discuss technical issues with our maintenance team
- Complete delayed coking system options: new technology coming from DeltaValve
- A document sharing facility: exchange large files with DeltaValve Engineers.
- Register for our service portal here.
- Have an urgent problem? Our team of field-service engineers and technicians are on call 24 hours a day. With over 40 years of delayed coker and DeltaValve expertise, they can answer your questions quickly or arrange to be onsite to perform urgent repairs. Call our Hotline at 1-888-Deltavalve (335-8282) or use our Service Request form here
- Would you like to attend one of our DeltaValve workshops? Register here
- Tell us what you think! Take our Customer Satisfaction Survey here
DeltaValve values its customer relationships; please contact me if I can provide any additional service on our systems.
Manager, Customer Service
1-888-DeltaValve
customercare@deltavalve.com
